Privacy policy

About our privacy policy

JC Pets cares greatly about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by JC Pets. The effective date of these terms is 13/01/2022, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (have it) stored, which security techniques we use, and who has access to the data.

Webshop software

Shopify

Our webshop is developed using software from Shopify. Personal data that you provide to us for our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have concluded with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve services. Shopify complies with the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.

Web hosting

MijnDomein

We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is bound by confidentiality under the agreement.

Email and mailing lists

ActiveCampaign

Our website uses ActiveCampaign, a third party that handles email traffic from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via ActiveCampaign servers. ActiveCampaign will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. If you click this, you will no longer receive emails from our website. This may seriously reduce the functionality of our website! Your personal data is securely stored. ActiveCampaign uses cookies and other internet technologies to track whether emails are opened and read. ActiveCampaign reserves the right to use your data to further improve services and, in that context, share information with third parties.

We use the services of for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

Shopify Payments

To handle (part of) the payments in our webshop, we use the Shopify platform. Shopify processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve services and, in that context, share (anonymized) data with third parties. In the case of a request for deferred payment (credit facility), Shopify shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Shopify’s services for which they engage third parties. Shopify does not retain your data longer than permitted by law.

Reviews

Trustpilot

We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide your name, place of residence, and email address. Trustpilot shares this data with us so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with Trustpilot. They use this data solely to invite you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the provision of services; we have given Trustpilot permission for this. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our task to deliver your package to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name, address, and place of residence details with PostNL. PostNL uses this data solely for the execution of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

If you place an order with us, it is our task to deliver your package to you. We use the services of DHL to carry out deliveries. For this purpose, it is necessary that we share your name, address, and place of residence details with DHL. DHL uses this data solely for the execution of the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

Snelstart

For maintaining our administration and accounting, we use the services of Snelstart. We share your name, address, and place of residence details and details regarding your order.

This data is used for administering sales invoices. Your personal data is securely transmitted and stored. Snelstart is bound by confidentiality and will treat your data confidentially. Snelstart does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit consent. Your data is not shared with third parties except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or a legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases, JC Pets may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will oppose this within the limits permitted by law.

Retention periods

We retain your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret this as a request to be forgotten. Based on applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile and documents created in response to your assignment.

Your rights

Based on applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on our behalf. Below we explain what these rights are and how you can invoke them...